I've been serving Agile teams since 2016 across a wide range of IT projects: custom app development, ETL, infrastructure migrations, GRC, mobile rewrites, and InfoSec initiatives. Industries have included entertainment, real estate, escrow, insurance, food services, and defense.
My job is to keep the team focused on what matters most to the customer, keep the work visible, and keep the process improving. That means not just building the next thing on the list, but making sure the next thing on the list is the next most valuable thing. Here's what that looks like in practice:
- Working with stakeholders and product owners to get clear on what customers actually need and why, before anyone writes a line of code.
- Keeping the backlog prioritized so the team is always pulling the highest value work first.
- Writing user stories with clear acceptance criteria so developers and designers have what they need to build the right thing right.
- Facilitating retrospectives that lead to measurable change, not just good intentions.
- Paying attention to what the process needs to look like for this team, in this context, right now, rather than defaulting to what the framework says it should look like.